Shipping Policy

Free Shipping Threshold

We offer free shipping via standard Parcels for orders reaching beyond our £30 shipping threshold after all calculated coupons, promotions, and discounts to the majority of mainland UK. Unfortunately, this excludes shipments to the Scottish Highland and Offshore islands, Northern Ireland, and various island regions.

Flat Rate Shipping

If you do not meet the free shipping threshold, we offer a £3.95 flat rate option to keep shipping costs low for you. This also excludes shipments to the Scottish Highland and Offshore islands, Northern Ireland, and various island regions.

Scottish Highlands Delivery

Due to higher rates imposed by our carriers to remote and inaccessible areas, delivery to the Scottish Highland areas will incur a flat rate charge of £9.95 and do not qualify for the free shipping threshold. These areas include Scottish Highland postcodes AB, DD, IV1-40, IV51-54, IV63, KW1-14, PA1-38, PA80, PH1-41 and PH49-50. Delivery may take up to 5 days in these areas.

Northern Ireland, Scottish Offshore, and Isle of Wight Delivery

Due to higher rates imposed by our carriers to remote and inaccessible areas, delivery to the Northern Ireland, Scottish Offshore, and Isle of Wight areas will incur a flat rate charge of £12.95 and do not qualify for the free shipping threshold. These areas include Northern Ireland postcodes BT, Scottish offshore postcodes HS, IV41-49, IV55-56, KA27, KW15-17, PA41-78, PH42-44, ZE and Isle of Wight postcodes PO30-40.

Undeliverable Areas

Unfortunately, we do not deliver to the Channel Islands, Isle of Man, Southern Ireland, or mainland Europe.

48-Hour Handling Time Policy

We have a minimum 2 business day handling time policy before shipping. So once you place your order, it may not ship until 2 business days later (but often ships sooner). If you order on or around one of our company holidays, the total days before shipping may take longer simply because the holiday is not a business day. Please see our holiday list at the bottom of this page. (Note: Saturday and Sunday are not considered as business days.)

Customer Pickup

You can now place an order online and pick it up at our roasting facility warehouse - for free! Our Customer Pickup option is available to customers who live in Cardiff county, within a general proximity of our Caerphilly facility.

Start Shopping!

1. Add your favorite products to your shopping cart
2. At checkout, select the Customer Pickup shipping method (if qualified) and submit your order
3. Please call us after 24 hours to confirm that your order is ready
4. Pickup times are usually Monday - Friday from 3pm - 4pm

Note: You must pick up your order within 7 days. If not, we'll have to cancel your order and issue you a refund.

Shipping and Holidays

When you place an order, we will process that order and charge your credit card either that same day or the following work day. Then the order will typically ship within 2 business days after it is processed and charged. Any orders placed on a holiday will be processed on the first business day after the holiday. The order will be shipped as soon as possible after it's processed. Our holidays are (subject to change):

New Year's Day (January 1st)
Good Friday (First Friday before Easter Sunday)
Easter Sunday
May Day (First Monday in May)
Whit Monday
Summer Bank (Last Monday in August)
Christmas Day (December 25th)
Boxing Day (Day after Christmas)

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